Unlock comprehensive self-service with Hitachi Vantara’s Support Connect

When you invest in Hitachi storage solutions, your support contract isn’t just about technology. It’s about empowering confidence. Welcome to Support Connect, Hitachi Vantara’s all-encompassing support website that brings together self-service features, support automation, expert guidance, and heightened convenience in one accessible place. We’ve integrated Hitachi Remote Ops and Hitachi Ops Center Clear Sight to take your experience to the next level. Access status dashboards and predicative alerting as well as observability of your global storage environment, all without ever leaving Support Connect.

In today's fast-paced digital landscape, staying ahead of the curve isn't just an advantage — it's a necessity. Support Connect is your comprehensive gateway to self-service capabilities and a wealth of knowledge. Whether you seek observability into your Hitachi systems across sites worldwide, solutions for data center challenges, or personalized assistance through our customer service organization, Support Connect brings it all together. Routine tasks are not just simplified but more automated, freeing up your valuable time to focus on what truly matters.

As we continue to unveil features and automation, with each update we're committed to enhancing your ability to self-serve and get rapid answers. More than support, it's empowerment — tailored to keep you one step ahead. Anticipate issues and get insightful guidance to navigate the complexities of your environment. Find out why Support Connect makes every interaction smoother, faster, and more intuitive than ever before.

Elevate your uptime and reliability and maximize your investment

Taking advantage of Support Connect’s integrated resources, you can better understand your systems, swiftly address any technical issues, and seamlessly access the latest updates to stay ahead of issues. In an era where the digital landscape is ever-evolving, resilience is key. Let Support Connect empower your ability to navigate the challenges of the digital age.

Support Connect presents essential support features all in one place:

• Manage your product and site information.
• Create and track support cases.
• View product alerts, security fixes and product documentation.
• Get answers to common questions through our online Knowledge system.
• Download software updates.
• Schedule routine maintenance to protect your investment.
• Register for training and certification at the Learning Center.
• Connect with experts in the Hitachi Vantara Community.
• Access your Ops Center Clear Sight dashboard for actionable insights based on Hitachi Remote Ops telemetry data for your systems, from site-specific details to system-level diagnostics.

Get global observability and actionable insights with Ops Center Clear Sight, available in Support Connect

Hitachi Ops Center Clear Sight offers powerful observability and support capabilities integrated within Support Connect that highlights key insights from Hitachi Remote Ops telemetry data to provide a clear view of health, capacity & risk across your Hitachi Vantara data estate — block, file, object and software-defined for HV storage, no matter where it’s deployed globally.

Work faster and smarter with Ops Center Clear Sight's actionable insights with integrated workflows to remediate issues, so you can optimize your Hitachi Virtual Storage Platform One assets. Clear Sight's predictive analytics and alerts proactively identify risk and guide you to action, so you’ll spend less time troubleshooting and more time focused on strategic initiatives.

Support Connect is a dynamic arsenal for all your support needs: centralizing observability of your global storage environment and giving you the essential capabilities to perform any necessary follow-up support activities by taking advantage of convenient self-serve resources. Swiftly address any issues directly or open a case within Support Connect, and our built-in AI will prepopulate relevant information, streamlining issue resolution.

Simplifying complexity: Ops Center Clear Sight’s clear vision

Ops Center Clear Sight represents an innovation step-change in global observability, making it faster and easier than ever to action complex challenges. What’s more, this approach also delivers a series of other key benefits, including, but not limited to, the following:

• Clear Sight enables you to get ahead of storage capacity issues with pool-level trending and proactive alerts.
• It provides you with tools to improve your asset resiliency by identifying systems at risk and enabling you to access system update details.
• And it equips you with easily downloadable asset reports or export insights for use in your own reporting or business plans.

With Clear Sight activated, you not only gain a better handle on your current storage deployment, but you can deploy new data management innovations faster, secure in the knowledge that your assets are proactively monitored and managed to mitigate interruptions before they can escalate.

See things clearly in 3…2…1…

But, arguably, the best thing about Ops Center Clear Sight is that it’s already built into your Support Connect experience and is therefore available to you in just three simple steps laid out below:

Step One. Create an account on Hitachi Vantara Support Connect.
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Step Two. Register your storage sites on the easy-to-use Support Connect portal.
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Step Three. Install and configure Hitachi Remote Ops to enable telemetry data for Ops Center Clear Sight.
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After this short process, you can have at your fingertips an unparalleled visibility into your storage environment, all delivered via intuitive and easy-to-use dashboards, and can enjoy the wealth of resources and support capabilities that Support Connect has to offer.

Out of the darkness and into the clear

Join the 2300+ global brands that use Support Connect every day. If you’re ready for less downtime, faster resolution, and time back in your day, get started below.