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Technical Lead – ITSM Tool

Location: New Delhi

Function: HD IT
Requisition ID: 1030407

Our Company:
We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.
 
Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole.
 
Imagine the sheer breadth of talent it takes to unleash a digital future. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.
 

The role:

  • Configure and maintain Atlassian tools such as Jira, Confluence, and Bitbucket.
  • Optimize tool usage to improve project management and collaboration.
  • Provide training and support to users.
  • Troubleshoot and resolve issues related to Atlassian tools.
  • Implement best practices for tool usage.
  • Work closely with project managers, developers, and other stakeholders.
  • Develop and maintain documentation for tool configurations and processes.
  • Monitor tool performance and make necessary adjustments.
  • Manage user permissions and access controls.
  • Integrate Atlassian tools with other software and systems.
  • Stay up-to-date with the latest features and updates for Atlassian products.
  • Conduct regular audits to ensure compliance with company policies.
  • Assist in the planning and execution of tool upgrades and migrations.
  • Collaborate with IT and other departments to ensure seamless tool usage.
  • Provide recommendations for tool improvements and enhancements.
  • Gather requirements for business processes, and determine ways to optimize/improve JIRA/Confluence/BitBucket build and configure
  • Provide application support for JIRA and Confluence to IT the rest of the business
  • Understanding of JIRA APIs and webhooks. Support JIRA and Confluence users
  • Work with business users to evaluate JIRA and Confluence plug-ins, determine licensing needs, and perform testing, installation and configuration of the plug-ins
  • Utilizes design skills to define JIRA workflows and the related screen schemes for complex and high impact projects
  • Support and configure JIRA plugins as required
  • Generate documentation on workflows and processes implemented in JIRA to support runbooks
  • Create JIRA projects, queries and reports as required
  • Coordinate with primary JIRA Administrator to plan, schedule, implement, and communicate JIRA & plug-in upgrades in accordance with established policies and procedures
  • Work independently with stakeholders and clients to design and deliver JIRA workflows to meet the stated and unstated business requirements
  • Analyse current JIRA configurations and migrate to new instances

 

What you’ll bring:

  • 10+ years of experience with Atlassian tools such as Jira, Confluence, and Bitbucket.
  • 12+ years’ experience in ITSM tool management
  • Strong understanding of project management and software development processes.
  • Excellent problem-solving and troubleshooting skills.
  • Experience with integrating Atlassian tools with other software and systems.
  • Strong communication and interpersonal skills. Ability to work independently and as part   of a team.
  • Familiarity with cloud-based Atlassian products is a plus.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • Certifications in Atlassian tools are a plus. Experience with database management and SQL is a plus.
  • Ability to create complex JIRA workflows, screen schemes, permission schemes, notification schemes.
  • Work with stakeholders on customizing JIRA workflow.
  • Plan, evaluate, deploy, operate and maintain tools to suit the expanding user-base.
 
About us:
We’re a global, 1000-stong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. We’re curious, passionate and empowered, blending our legacy of 110 years of innovation with our shaping our future. Here you’re not just another employee; you’re part of a tradition of excellence and a community working towards creating a digital future.
 

Championing diversity, equity, and inclusion   

Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.   

How we look after you  

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.   

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.