Renewals Quoting Analyst
Location: Kuala Lumpur, Malaysia
Function:
HV GCSS
Requisition ID:
1030609
Job Overview:
The Renewals Quoting Analyst is responsible for configuring, pricing, and quoting renewals in the Salesforce CPQ/CRM tool. Team member in this role will build proactive and reactive renewal quotes. Team member will also work closely with the Renewal Sales team, the Renewal Operations team, Renewal Analyst and the Data Management team to build or fix a renewal quote. The main purpose of the position is to provide accurate and timely renewal quotes to our customers and partners. This role is critical in supporting our renewals revenue stream and our field services operations.
Job Responsibilities:
• Manage the renewal opportunity to renewal quote process in Salesforce CPQ/CRM for a high-volume organization
• Utilize reporting tools to proactively identify renewal opportunities for assigned accounts
• Leverage Salesforce reporting and Microsoft Excel tools to perform an account reconciliation prior to quoting. The account reconciliation includes an audit/comparison of contract, install base, and sales order data.
• Prepare renewal quotations per current pricing and discounting policies
• Collaborate with our Data Management, Renewal Operations, Renewal Analyst and Renewal Sales teams to troubleshoot customer escalations and data discrepancies.
• Stay informed about new product offerings and their related configurations/pricing strategies
• Manage Salesforce cases and prioritize escalated requests for quoting
• Ensure all quote production KPIs are met
• Share best practices and independently pilot projects to improve the Renewals Business
• Assist in wider team duties and perform other duties as required
Primary Qualifications and Experience:
• Fluent in English (any additional language will be of advantage)
• Bachelor's degree in Accounting, Finance, Business Administration, Marketing, IT or related field highly desirable.
• Background experience in either pre-sales or post-sales supporting environment is not required, but recommended
• Strong proficiency with computer applications (Microsoft Office, Microsoft Excel, Oracle, Salesforce, Pentaho)
Skills and Attributes:
• Ability to multi-task, prioritize, and manage short-term/long-term projects
• Ability to systematically analyze and solve challenges
• Good decision-making skills
• Good communication and collaboration skills
• Detail oriented - with the ability to deep dive into data to ensure accuracy
• Work with little supervision on a day-to-day basis
• Sense of urgency and ability to set and then meet expectations
• Passion for doing things the right way
• Passion for solving puzzles
• Desire to learn new information systems and processes
Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
