CELENT: Digital Maturity in Banking
Leading-class digital banking is achieved by those who focus their entire organization on delivering value to customers through digital and digitally-enabled experiences.
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Overview
Digital maturity by this definition is not simply about the front-end experience; it includes a bank's philosophies, ethos, business models, people, culture, and processes in addition to technologies.
In this report, Celent expands its previous analysis with interviews among executives at small and midsize institutions that are smaller than the regional or super-regionals. The interviews focused on smaller bank digital journeys, challenges and road maps.
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