Hitachi Vantara Vietnam’s ssolution for the logistics industry is based on SAP ERP with best practices that are also applicable for third-party logistics and transportation services companies.

HVN helps companies to effectively operate their businesses with solutions for:

• Financial & Controlling
• Sales & Distribution Services Contract Management
• Materials Management (Procurement & Inventory Management)
• Warehouse Management System (WMS)
• Human Resources & Payroll
• Business Intelligence (Data Warehouse & Analytics)
• Integration with Warehouse Handling (automation) System, RFID

Technologies applied:

• SAP ERP (FI/CO/SD/MM/WM/HR)
• SAP NetWeaver
• BW & Business Objects

FlexBA E-Commerce

A custom social e-Commerce Solution can be used for store owners, distributors and wholesalers, export and import companies, as well as ISP and web hosting providers who want to offer an e-Commerce/e-Store solution or online retail channel. Our professionals can integrate e-Commerce with back office, POS and Retail Management System to enable a complete multi-channel retail management solution.

Using FlexBA e-Commerce, a social e-Commerce software solution which supports a full e-Commerce life-cycle, your business can:

• Attract and acquire customer interest, including association of social shopping features
• Interact with customers turning interests into orders
• Act upon an order, processing and managing orders and delivery
• React and engage with customers after sales and provide customer services
• Retain customer loyalty, manage customer data and provide support for decision improvement

Core features of FlexBA e-Commerce:

• E-Commerce core: Handle catalog, price, inventory, media contents, search-engine-optimization (SEO), personalized guided sell, shopping cart, payment, and shipping
• Marketing and customer loyalty: handle email campaign, website integration, survey, coupons, points, discounts, and event base.
• Customer services and social features: Support order status management, knowledge base, issue management, review, rating/voting, chat support, clubs, blogs, recommendations, integrate social networking with the shopping experience to facilitate customers’ decision to purchase, leveraging the customers’ social graph for decision making.
• Analytic and reports: Analyze customer behaviors, support different dashboards and various reports.
• Integration: FlexBA POS - RMS, accounting system, payment (i.e. PayPal, CyberSource, nganluong.vn and shipping gateways (i.e.FedEx, UPS).

Benefits of FlexBA eCommerce:

• Design a web experience that is customer centric
• Attract more customers
• Increase revenue per customer by offering promotions, bundles, up-sells and cross-sells
• Increase customer retention through better customer services & experiences (i.e. points, promotions, buying history, multi-channel)

Hitachi Vantara Vietnam offers custom integrated Point of Sales (POS) and Retail Management System (RMS) solutions for streamlining your retail operations, improving customer service and centralizing information.

Using FlexBA POS – RMS, GCS can create complete and customizable integrated Point of Sales (POS) and Retail Management System (RMS) solutions for your needs. FlexBA POS – RMS can operate independently or be integrated with ERP/Accounting, e-Commerce and Call Center systems to streamline all your retail operations such as merchandising, inventory management, customer loyalty, and POS via various sales channels and multiple stores.

Core features of FlexBA POS - RMS:

• POS and Store Operations: Quickly create and process sales orders, returns and refunds; quick access to prices, stock availability, stock location and customer history (i.e. orders, membership, points); support the processing of sales orders with all payment methods including cash, cards, voucher, deposit, and earned points; support the use of PDA and tablets (for sales consultants) to access customer information, product information and provide instant consultation to customers.
• Merchandising / Purchasing: Automate your entire procurement process from purchase order to goods receipt and integrate with an accounting system to complete vendor invoicing payment.
• Inventory Management: Manage inventory across multiple warehouses/stores, track item movement/item history; integrate with Warehouse Management Systems (WMS) and Warehouse Handling Systems (WHS).
• Customer Management & Loyalty: Easily set up discounts, promotions, and sales to increase customer loyalty; flexibly manage pricing to give special offers to your most valued/preferred customers; support sending targeted mailings and SMS with offers and promotions to selected customers.
• e-Commerce, Call Center and Accounting Integration: Connect to e-Commerce, Call Center and Accounting systems to fully automate business processes from multi-channel sales front-ends to back offices.
• Reports and Multi-dimensional Analytic: View analytical information via multiple dimensions: customer, product (i.e. SKU, brand, department), store/location, user, and time (i.e. day, week, month, quarter, year).

Benefits of FlexBA POS – RMS:

• Increase revenue per customer by offering appropriate promotions, bundles, up-sells and cross-sells.
• Increase customer loyalty through better customer services & customer experiences (i.e. Points, Promotions, Buying history, Multi-channel).
• Decrease inventory loss by end-to-end control and real time tracking.
• Decrease lost sales by inventory search with information visible between all levels of warehouses and stores.
• Reduce total cost of ownership and operation cost and increase profit.

Hitachi Vantara Vietnam offers a custom integrated Secondary Sales Management (SSM) solution for streamlining your sales and distribution chain from trading head office through distributors to retailers, collecting real-time market information for strategic demand planning and decision making.

HVN utilizes FlexBA SSM (Secondary Sales Management), an end-to-end integrated enterprise-wide business solution dedicated to sales and distribution operations. FlexBA SSM helps to streamline the full distribution chain from trading head office through distributors to retailers, to maximize control over operations and inventory for better services. FlexBA SSM can be run independently or integrated with ERP, Warehouse Management System and Business Intelligence solutions to allow two-way data flows among distribution chain entities by using advanced technologies and custom approaches. It can also seamlessly integrate with FlexBA POS and e-Commerce to bring multi-channel retail services to consumers.

Core features of FlexBA SSM:

• Sales Organization Chart and Sales Performance Management: Manage the whole sales organization’s entities and sales performance objectives.
• Distributor management: Manage distributors with Sales supervisor and Sales staff; support distributors in managing their distribution operations.
• Retailer/Customer Management: Contains built-in Customer Relationship Management (CRM) and Loyalty systems.
• Route planning and management: Support monthly route planning and readjusting specific days to adapt daily sales tactics.
• Distributors, Customers and Van Inventory Management: Manage inventory across multiple warehouses / stocks, distributors, retailers, and vans and track item history.
• Promotion and Pricing Management: Handle multiple pricing and discount levels; manage promotion campaign budgets and gift options/rules.
• Order Processing: Support both Pre-sales and Prompt/Van Sales using PDA/Smartphones or PCs.
• Payment Management: Manage debts and payment collection, including partial payments.
• Market Survey: Manage survey processing from head office to collecting field data.
• Reports and Multi-dimensional Analytics: Enable viewing of analytical information via multiple dimensions.

Benefits of FlexBA SSM:

• Provide market intelligence and information about customer needs for better optimization of working capital.
• Provide real time market feedback after launching new products.
• Enable quick visibility of trade marketing effectiveness.
• Shorten order to delivery lead-time, enabling better control of oversupply or out of stock inventory.
• Provide full visibility of market penetration and customer visiting of sales force from the field.
• Promote efficient management.
• Enable effective communication with distributors, retailers and the sales force.
• Better monitor and improve product, distributor, and sales force performances.
• Reduce paperwork, sales administration effort and data entry mistakes.